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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎01-11-2021 11:58 AM

HP Recommended
Product: Chromebook x360 14b-ca0004na
Operating System: Chrome OS

I have had my laptop since August and I am very disappointed that there are already issues present. My screen has been flickering randomly when using PowerPoint, Word and other apps. I have bought this laptop for university so these are the apps I need to be using the most. I have 3 months left on my warranty so I hope I can solve this pretty quickly. I am scared that over more time the functioning of this laptop will get worse if I do not get this solved properly. I have tried to perform a hard reset as well as  a recovery and nothing seems to help the issue for longer than a couple of hours. I'm also having problems with using word when the laptop is folded in tablet mode as the screen flickers uncontrollably. 

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