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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-11-2021 12:36 PM

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (64-bit)

Over the past few weeks my scanning has been so slow both with the document feeder and the scanner glass. However, today, the scanner glass just stopped working. It worked for most of my morning then by lunchtime it would just spin and spin saying it was scanning and then it basically times out. I get a message saying that there is a problem with the scanner. I've restarted the printer, unplugged it and plugged it back in. I've made sure the firmware was updated and all other updates were up to date and installed. What is going on and how can I get the scanner to work correctly and quicker? I do a lot of scanning for my work with this printer and need this to be fixed!! 

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