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edamiani
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HP Reverb G2
Microsoft Windows 10 (64-bit)

Hi, I'm trying to make the Reverb G2 work on my Surface Book 2, but I've been scratching my head much more than I expected with its setup.

 

Surface Book 2 doesn't have a DisplayPort, so I bought a USB-C-to-DP adapter. What I have now is this:

- The USB-C cable connected to a USB 3 port through the adapter that came with the VR.

- The DisplayPort cable connected to the USB-C port through the aforementioned adapter.

 

Looking at the Device Manager, everything seems fine: I can see the Reverb G2 driver under "Mixed Reality Devices" and no errors are displayed in the device properties.

 

When I start Mixed Reality Portal, I get an error 7-14 and when I look again at the device properties I see this message:

Device Error : 0x8004020E : E_DEVICE_MISSING_PRESENCE

 

When I try to connect the USB-C cable directly to the USB-C port, the headset isn't even recognized (and even if it was recognized, I wouldn't have available ports to plug in the DisplayPort cable).

 

I tried both USB 3 ports (they are both USB 3.1 Gen 1), but I get the same error.

 

Any ideas on what might be causing it? I saw a couple of threads in this forum related to error 7-14, but they were specific to ASUS boards.

 

Thanks in advance.

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