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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-13-2021 02:14 PM

HP Recommended
Product: HP Officejet 6500 All-in-One-Druckerserie - E709
Operating System: Microsoft Windows 8.1 (64-bit)

Dear community, the HP Solution Center which supports my Office-Jet 6500, does not run any longer on my laptop (WIN 8.1 64Bit). I have downloaded the latest printer-SW, deinstalled everything also using Windows-deinstall and installed the software again, but the Solution Center does not open propperly, I just get a window which shows an "f" and an "i": see screenshot below.

The HP Print-and Scan Doctor tells me that there is an issue with Windows (WIA) Scan and HP Twain Scan, all Doctor-instructions do not help - incl. several restarts.

Any idea?

HP solution center.png

 
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