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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-13-2021 04:41 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (32-bit)

How to I know if I have the most current and bug-free version of the Windows 10 "HP Smart" app?

 

The downloads website does not offer an explanation to get updated drivers or scanning software updates. Please see https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/790...

 

The HP Smart program does not have an "update" option. 

 

Problem:

Using the Windows 10 "App" HP Smart version 122.1.778.0 to scan multiple pages from HP OfficeJet Pro 8710. A single scanned page works, but if I try to add pages eventually it crashes randomly and I lose everything I have scanned up to that point. Scanning individual pages each to their own file is obviously not desired.

 

I am hoping an updated driver or application will solve this issue.

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