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‎01-15-2021 09:46 AM

HP Recommended
Product: HP Notebook 14s-dq1015nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone.

My pc HP Notebook 14s-dq1015nl has a issue with the wireless card Realtek 8821CE (latest driver Realtek Semiconductor Corp. - Net - 2024.2.10.217)

I noticed many times spykes ping with the command ping -t 8.8.8.8 from 23-28 ms over 2000ms or request expired with a short freeze in the video conferencing. I also noticed that the wireless power automatically drops from 4 to 3 or 2 lines without move the pc. The problem is just on this pc, with others computer in the same spot the ping is regular. At moment I temporally resolved the issue with external wifi usb adapter but I would like to use the realtek card.

Any suggestion? 

If I can't resolve the issue, which other wireless card is compatible with the pc?

Thanks

Vincenzo

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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