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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎01-15-2021 10:41 AM

HP Recommended
Product: Elitebook 840 G6
Operating System: Microsoft Windows 10 (64-bit)

Apologies in advance if this has been answered, I searched and could not find it.

 

Purchased a refurbished 840 G6 and cannot get Windows Hello to recognize the biometrics finger sensor or the camera.  I have searched on google and HP.com and could not fix it. There isn't a "Biometrics" section in Device Manager.

This is what I have done to date.

  • Ensured all windows updates are installed
  • Ensured that all drivers from HP.com are installed and up to date
  • Ensured that Group Policies are enabled for Biometrics and camera
  • Found and installed the "Synaptics VFS7552 WBF Touch Fingerprint Driver" on HP 
  • Rebooted several times

After all that I still do not see a "Biometrics" section in Device Manager, nor do I see the fingerprint driver listed anywhere in Device manager under other categories.

 

Also when I go to Windows Settings, Windows Hello Face and Fingerprint both show "We couldn't find a Camera/fingerprint compatible with Windows Hello"

 

Any assistance would be appreciated!  Thanks in Advance!

 

Frank-W

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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