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‎01-18-2021 09:23 AM

HP Recommended
Product: ENVY X360
Operating System: Microsoft Windows 10 (64-bit)

since I got this new ENVY X360 (bought through the HP website), the Click pad (touch pad)  malfunctions whenever the notebook is not on a flat hard surface like a table or desk. In that case, The pad seems to have the left click stuck, as if there is no room under it to be pushed down when I want to do the physical click, also tapping on it doesn't release the left click either; and the left click continues to be activated until the position of the notebook is adjusted.

This problem occurs if I hold the notebook in my hand, if I put it in my lap or even if it's on a table and there is a pen or a cord under one of its sides.

I called Hp smart fried and the agent spent over an hour remotely checking and updating everything including:

- Install a different more updated new drivers for mouse pad

- confirmed that the BIOS is up to date

- updated windows to the current version Update

- download the more recent Intel drivers from the Intel website

 

I have had the same problem with a previous SPECTRE x360 and exchanged it for the ENVY but it seems to be worse with the new one. 

 

Has anyone encountered a similar issue? any input is appreciated.

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