• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-21-2021 02:25 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

I have an Officejet PRO 8610. In the past, I used printer software for scanning and I was able to scan at 600dpi. But for a few months now, software seems to be overridden by HP Smart, and with HP Smart, highest scanning option is 300dpi. This is simply not enough for some of the docs I need to scan. How can I get back to the 600dpi I used to be able to scan .

is there a way to get back to the 600dpi scanning mode?

Thanks!

 

PS: I was asked to post the same question again as previous response offered download link that unfortunately did not work. Weird system! 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.