• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎01-28-2021 03:08 AM

HP Recommended
Product: Designjet T520
Operating System: Microsoft Windows 10 (64-bit)

Hi all, wonder if you could help me please.

Our Designjet T520 printer was afflicted with the infamous blue screen problem.

I ordered a replacement chip off ebay, and fitted it.  No problem.  Printer put back together and starts up this time.

The bad news.....One of the screws is missing, and I think I have inadvertently dropped it into the feed mechanism.  Because when I try to feed the paper in off the roll, the printer doesn't accept it, and the paper crinkles at the area where I think the screw is.  Looking down at the top of the printer, it's like a line of plastic rollers, and I think the screw is sitting under one of these rollers.

I've downloaded the service manual, but I can't work out what this part is called, and how I remove it so I can retrieve the screw? I thought maybe it's the starwheel, but I think this is further on in the printer after the paper is gripped?

Any ideas please?

Thanks

Alex

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.