• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎02-04-2021 04:20 PM

HP Recommended
Product: HP Notebook - 15-db0049na
Operating System: Microsoft Windows 10 (64-bit)

Ok, so I just wanna get this sorted.

Another unfortunate Windows 10 Issue..

 

My laptop did have Bluetooth when I first purchased it, and I am 100% sure. 

However, after a few updates it vanished, I didn't really notice much as I was not using Bluetooth and preferred wired earphones at that time, however now that I've got Airpods Pro and mainly use my laptop for Design, I want to listen to music, watch videos etc.

 

It doesn't pop up in Device Manager, or in the add devices tab when selecting Bluetooth. It also doesn't pop up in the Airplane Mode menu where you can choose if your Bluetooth should be enabled/disabled whilst the Airplane Mode is activated.

I have checked through HP's official documentation of my product and it says it has a Bluetooth 4.2 Combo. However, I cannot get it to work as summarised. If any of you could help me with this unfortunate issue, please get back to me ASAP!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.