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‎02-07-2021 05:03 PM

HP Recommended
Product: HP Omen 17
Operating System: Microsoft Windows 10 (64-bit)

The HP Support Assistant suggested that I run a calibration on the battery. I ran the calibration  process using the HP Hardware Diagnostics Window software and that the logic status was unknown and the charge status was unknown. Then the test is cancelled.

 

The report says 

TestVersion = 1.17.7.0
TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af
Instance = 1
StartTime = 2021-02-07T18:11:34
ExecutionDuration = 00:00:44
Result = Cancelled
==================================================
BatteryCheckResult: 12
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False <===  This looks suspicious
Primary_TestResult: CALIBRATE
Primary_DesignCapacity: 70070 mWh
Primary_FullChargeCapacity: 64864 mWh
Primary_RemainingCapacity: 4727 mWh
Primary_MaxError: 6
Primary_CycleCount: 6
Primary_Temperature: 44 deg C   <=== Just finished playing a game. It is probably CPU that is generating heat. Usually 24 deg C
Primary_Voltage: 15411 mV
Primary_Current: 3161 mA
Primary_DesignVoltage: 15400 mV
Primary_Status: 128
Primary_SerialNumber:  <deleted>
Primary_ManufacturerName: 333-17-55-A
Primary_BatteryCTNumber: <deleted>
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 92
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
 
I'm thinking the battery needs reseating. PC is only 3 months old. Would I invalidate warrantee if I opened it up and wiggled the battery?
 
Any other suggestions?
 
I have tried uninstalling and reinstalling the Microsoft ACPI-Compliant Control Method Battery driver.
I have tried draining the battery completely and recharging it.
 
Who Me Too'd this topic
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