• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎02-10-2021 12:24 PM

HP Recommended
Product: HP ENVY Pro 6458
Operating System: iOS

Out of the box HP Envy Pro 6458

Power up, put ink in, download app to my basic iPhone 10 iOS device

Wifi light is flashing a slow flashing blue, light under the tray is a rolling blue with an orange blink (hope that makes sense), no other panel lights are on

 

TRIAL ONE:  HPSmart app setup

Walk through app, it tells me to select the wireless network "HP-Setup-...", but this does not exist in my wifi list.  I checked 2 MacOS computers and another iPhone as well.  There is NO WIRELESS NETWORK CALLED "HP-Setup-..."

There is, however, locked wireless networks called "DIRECT-BO-HP ENVY Pro 6400" and "HP-Print-29-Officejet Pro 8620'", but again these are password-protected so I don't know how to connect to them.

 

TRIAL TWO:  WPS setup

My router has WPS capability

Follow instructions here:  https://support.hp.com/us-en/document/c06557114

"3. On the back of the printer, press and hold the Wireless button and the Power button at the same time for 3 seconds"

"4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started."

RESULT:  printer shuts down, no change in lights, just...nothing good.  

 

So, its not sending out the right wireless network to connect with, and its unable to drop into WPS mode.

 

WHAT NOW??

 

Help please?  These "simple setups" are getting more and more complicated every day

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.