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‎02-10-2021 07:21 PM

HP Recommended
Product: Sprocket Studio 4x6 printer

My sprocket studio 4 x6 printer said it had a paper jam but once I removed the photo paper the yellow cartridge film was still stuck in the printer.  I was able to remove the cartridge but the film that was stuck is still in the printer.  I cannot get inside the printer to remove the film.  I can see the yellow cartridge film but it will not come out.

 

Please help....this is brand new and already having issues after printing 10 pictures.

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