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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎02-11-2021 04:24 AM

HP Recommended
Product: Omen By HP 15 dc-0001nl
Operating System: Microsoft Windows 10 (64-bit)

Hello! 
Recently I needed to access my BIOS to enable virtualization but apparently, there is an Administrator Password set up. 

I never set any kind of password to access my BIOS and I am going crazy with it. 

I tried to install a different version of the BIOS without any positive result, the password is still there. 

I tried to perform a CMOS reset without any positive result, the password is still there. 

When I try to enter the incorrect password three times when I try to access the BIOS it just tells me: HP SpareKey Recovery; Recovery Options; System SN:(Serial number here); 1. Insert HP Sparekey USB Recovery Key. 

I do not have any idea what is this Sparekey USB Recovery Key, I do not have one!

I was wondering if by physically removing the CMOS battery from the motherboard for about 1 hour the problem would get solved but by looking at the Maintenance and Service Guide of my laptop there is no CMOS battery mentioned so I do not know where to actually look for it. 

I was wondering if there is a CMOS battery in my laptop and where or if I could solve my problem in a different way, please.

Thanks very much.

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