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‎02-12-2021 08:08 AM

HP Recommended
Product: HP Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)
My printer keeps trying to upgrade the internal firmware, but the download fails and the printer also loses the wi-fi network connection. I have also tried to update the firmware through the HP Smart app on my phone and PC. Same result! HP just replaced this printer because the last one had the same problem! I spent hours on the phone with their tech support people with the first printer before they sent this one to me.
Every time the printer attempts to update, it just says "Downloading 00%" and then gives the message "Download Unsuccessful: The download was unsuccessful . Touch retry to start the download again. Touch "OK" to exit.
I then need to setup the wi-fi connection on the printer again! But, it keeps trying to download the firmware again shortly thereafter. Really frustrating! Can anyone help me solve this problem?
Terry
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