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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Envy 7855
macOS 10.15 Catalina

WOW - not sure how to start this post - i have the EXACT SAME QUESTION that is in numerous other posts but the admin has locked them because of the amount of time that someone has responded/posted - one was in the last week with still no solution.

 

I CAN'T SCAN WITHOUT SIGNING INTO CLOUD SERVICES!!!

 

I have read "suggestions" from HP admins and moderators and then read dozens of post where it doesn't work and then a post with the same suggestion.

 

1.  When I go to the HP website for the "full" software it directs me to the app store - already done that.

2.  App always asks to sign into cloud services - this is what I DON'T WANT TO DO.

3.  I work often without internet in remote locations - I need to scan without internet - doesn't work.

4.  Has anyone come up with a solution - I will even entertain buying a different brand of printer as long as I can scan without any cloud services.

5.  Is anyone at HP listening - if your post doesn't work - have you actually tried your own solution - why would it work for you and not the numerous others that say that it doesn't.

6.  How can you create a printer that continuously prompts me to buy your products (ink services, etc.) but can't function as advertised.  I would buy more of your stuff if it worked.

7.  Is anyone really out there?

 

I have an imac (27 inch) running 11.2.1 (which isn't even an option in this forum) 

and a HP ENVY 7855 - oh and buy the way the website says there is a new firmware available for my printer - but it doesn't work either.

 

Scanning - one of the main simple functions of an all in one printer.  Please make it work WITHOUT CLOUD SERVICES

 

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