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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-17-2021 04:35 PM - last edited on ‎02-17-2021 04:39 PM by

HP Recommended
Product: Spectre x360 13-AE013DX
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone.  I have seen several discussion threads about this topic and none of them have helped solve my issue.  So here goes...

 

I just bought a use HP Spectre X360 13-ae013dx from a private party.  I went through the HP system reset according to this article HP Notebook PCs - Using System Recovery, Factory Reset and Minimized Image Recovery Options | HP® Cu... and everything went great.

 

I have performed windows update as well as installed the HP support assistant to get all of the latest patches and drivers for the laptop.  

 

Now the issue:  I cannot get the laptop to detect an external monitor via either of the two USB-C ports using USB-C to HDMI hubs or a usb-c to hdmi cable.

 

I have tried 2 different usb-c hubs with HDMI as well as the usb-c to hdmi cable directly without any success.  These hubs do work with other laptops.  I have also tried 4 different monitors without success.  I even took it to Best Buy and they tried as well. 

 

If I plug in other devices such as usb mouse and keyboard to the usb-c hub it all works fine on the laptop.. Just not any video.

 

I'm baffled.

 

Some specs of the laptop

Product number:  2LU96UA

[personal information removed]

Windows OS:  Windows 10 Version 1909 Build 18363.1411 (x64)

 

 

I'm up to try anything at this point so please fire away.

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