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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎02-20-2021 08:45 AM

HP Recommended
Product: DeskJet 2755 All-in-One Printer
Operating System: macOS 10.15 Catalina

I have a Mac running Big Sur (it is not on drop down)

I got an email saying my printer is not connected.

When I sign in to instantink.hpconnected.com, it lists my printer and the status is Online, but it says "Unable to connect to the printer.  Check your connection and try again later" Synced Feb 2, 2021 5:20 PM

I have been trying for at least a day.

Everything on the printer is working fine, blue light solid.

The printer is web-enabled, and I have a printer code from pressing Information and Cancel buttons.

If I try to enroll/replace printer, the code does not work. "Something went wrong. Please try again later"

If I press Information and Cancel again, I get a different code.

 

One more thing:

Printer Information Page says "This printer is not connected to the internet"

HP Network Configuration Page says "Internet: Connected"

Any suggestions?

Thanks!

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