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‎02-23-2021 11:28 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Color LaserJet Pro MFP 479fdw for about 1 year and a half, it worked fine until now but today I got an error when I turned it on: "there is an error communicating with the Cyan cartridge..." and the event code is 10.01.11.

 

All the cartridges are at least 90% full including the Cyan one and now I'm unable to print any document.

 

I wouldn't want to replace my cartridge which is almost full since it is expensive and it appears that the problem may arise again at anytime from what I read in other posts regarding this same error.

 

I tried the diagnostics from the HP Smart application and got the attached screenshot.

 

Any help would be appreciated. Thanks.

 

 

Supply Memory Error on Cartridge.png

-Noël
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