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‎02-24-2021 06:00 PM

HP Recommended
Product: Deskjet 2755
Operating System: Microsoft Windows 10 (64-bit)

I recently got an HP Deskjet 2755 which requires the use of the HP smart app over the network to scan documents. Whenever I try to open the HP smart app, I get stuck in an infinite loading screen and the app never launches, even after waiting hours. Sometimes, it will start up after about 20 minutes, only to tell me that my printer is offline despite the printer being powered on and the network light active. If I want to scan a document, I have to delete and reinstall the HP smart app, set up my printer as if it is brand new, and it will function that one time before going back to the same issues if I ever want to use it again. I have run the HP scan & print doctor software multiple times, and it claimed to fix issues, but I still cannot use the HP smart app. What else could be causing this problem?

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