• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-25-2021 07:38 PM

HP Recommended
Product: Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to install the Full featured HP Officejet 8620 Windows 10 64bit software that I just downloaded.

The printer is connected via Ethernet at a static IP address.

When I run the HP software installer it does find the printer at the correct IP address.  When I select the printer it found and select next it says it can't find the printer.

I have the firewall turned off.  I have my Antivirus Bitdefender turned off.

I can ping the printer IP address.

This computer is a dual boot with Windows 7.  Windows 7 has the HP software installed and it's been running fine for years.

I have tried to uninstall the HP software but there is nothing in Programs and Features with the HP 8620.

I have cleaned out all temp files before trying to install the HP software.

What can I do to get the HP software installed?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.