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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-16-2021 12:21 PM - edited ‎03-16-2021 12:22 PM

HP Recommended
Product: x360 Envy 13-ay
Operating System: Microsoft Windows 10 (64-bit)

The camera kill switch is malfunctioning. When pressed, the orange light on the kill switch (F13 key) de-activates as expected. The camera is viewable in device manager and the white light next to the camera activates correctly.  However, the physical cover for the camera doesn't retract, so the webcam just displays a blank screen. 

 

The laptop is only 1 month old and undamaged. This has only become a problem since downloading the Windows 10H2 update, but rolling back to the previous version does not seem to solve the issue. I have not tried a full factory reset yet.

 

Any ideas or fixes?

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