• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
ENVY 15-ep0700nz
Microsoft Windows 10 (64-bit)

I found that in both the maintenance guide and the user guide of this laptop, it says that this laptop could operate on 90W (20V 4.5A) through USB C. However I tried to use a 90W PD charger to charge the laptop through USB Type C (Thunderbolt 3) port, but failed. Therefore I am wondering if the descriptions on these documents are wrong or I need try another way to charge this laptop through USB C. Thanks!

 

Maintenance guide (page 72, Chap 9 Specifications): Maintenance and Service Guide 

User guide (page 57, Chap 12 Specifications - Input power): User Guide 

 

Envy15_DCpower.png

 

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.