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‎03-19-2021 01:42 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am facing auto shutdown problem in my laptop. At around 30% charge , laptop shuts down automatically without giving any alert. I have done hp hardware Diagonastic test. It says battery UNKNOWN and also is getting cancelled.

 

I have removed my battery , and then full charge , then when it becomes below 30% , it turned off automatically. i can not drain the battery fully. I have uninstalled drivers. But nothing happened. 

 

I had replaced my battery 5-6 months ago. This is new battery.  

Also I have measured the output of laptop adapter . It's reading is 19.88 volt. But the fixed output voltage that is printed in my adapter is 19.5 volt. 

 

Please help me , how i can fix it.

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