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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
03-20-2021 08:35 AM
Product: 7740
Operating System: Microsoft Windows 10 (64-bit)
Recently purchased a 7740 model printer and am encountering issues printing via a PC. Via a mobile phone it works like a charme but never via our laptop nor fixed PC. A status error occurs each time we try to print via the standard Windows print applicaton or even via the Smart app.
However we are able to launch a scan on the printer via our PCs. Help please.
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