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‎03-23-2021 12:38 PM - last edited on ‎07-13-2021 02:18 PM by Moderator

HP Recommended
Product: Surface Pro
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 9015e printer is turned on and connected to wi-fi.  The HP Smart app indicates it is connected to wi-fi, ready to print and online.  However, when I attempt to print the printer dialog indicates the printer is off line.  The only way I seem to be able to resolve this is to manually turn the printer off, then back on again.  Is there a way to keep the printer online, at least through the day.  I don't mind the manual off/on once in the morning, but if I don't print for 30 minutes to an hour, I have to go through this process all over again.  Any tips would be appreciated!

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