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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-28-2021 10:40 AM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

Previously when I scanned a set of photos using the HP Smart app I could choose settings like "detect edges", set the scan area to 4x6", and set the resolution to 600dpi.  After scanning each photo the app would retain those same settings so I could simply click Scan again to continue with the next photo.  Now, suddenly the app resets these settings every time I scan something so that I have to re-enter these setting for every single photo scanned.  I tried uninstalling and reinstalling the HP Smart app.  What else can I do?  I'm still within 30 day window, thinking about returning the printer if I'm already having issues with it.

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