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Common problems for Connectivity Issues
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03-28-2021 02:45 PM - edited 03-28-2021 02:52 PM
Product: Mac Air
Operating System: macOS 11.0 Big Sur
I got a new ASUS router a couple of weeks ago - couldn't find the printer, Downloaded HP SMART and finally got it to work after many reinstall/uninstall. Today printer worked and then suddenly lost connection after I had to switch WIFi to backup files on TimeCapsule. When I switched back, printer would not. reconnect,. The wireless network test report says the printer is not connected to my wifi..
I have
- Reset the Printer to Previous settings
- Reset the WPS
- Tried connecting with HP Smart
Above steps tried many times over a 3 hour period. Printer will not connect
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