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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Dell Inspirion 3880
Microsoft Windows 10 (64-bit)

Unable to scan on HP PSC 1350 All in one printer/scanner/copier.

Under settings/Printers, states driver "unavailable".

Ran Troubleshooter and it states 1300 series doesn't have a driver. 

Have been unable to download a driver using HP Print and Scan Doctor.

Wondered if this printer will do scanning and upload to my new computer?

Appreciate help with this.

Eric1995

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