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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-03-2021 08:22 AM - edited ‎04-03-2021 08:27 AM

HP Recommended
Product: HP Envy x360 15.6
Operating System: Microsoft Windows 10 (64-bit)

HI there!

I have an issue with my laptop. Camera shutter stuck in one closed position. I have all updates from Windows and all drivers, I have changed privacy settings, but nothing helps to fix this problem. I've made 2 pictures in 2 different modes and I want to show you the problem. I have marked Key button as number 1, and camera shutter itself as number 2. When I activate Key button orange light come off, camera starts working, but shutter doesn't move and that's why my picture on the screen is white. 

OFFOFFONON

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