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‎04-09-2021 10:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

With the latest HP Smart App Update to version 126.1.14.0, I now receive a message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app.  I've updated drivers, reinstalled my printer and ran the scan doctor - all to no avail.  I used to check my ink levels on HP Smart, but for some reason that's the one thing that the app is not allowing me to do.  The upside is that the error is not affecting my ability to print and I can check my ink levels on my printer concole..

I have removed the update HP Smart App and re-installed it with no changes.

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