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‎04-15-2021 04:09 AM - edited ‎04-15-2021 04:11 AM

HP Recommended
Product: HP Envy 5030
Operating System: Microsoft Windows 10 (32-bit)

I seem to have endless problems with HP Printers; when they work, they're great, but as soon as there is an issue it is a nightmare to resolve!

 

This time, my printer suddenly stopped printing. I tried all of the issues I could find online, and had no luck. So I attempted to uninstall everything, then reinstall it, and then hit a brick wall: 'Unsuccessful Network Connection'. The printer is connected to the same wireless as my laptop. When I then try to re-establish a connection, I can see that the icon says my printer is connect and online, yet when I select the printer it says 'the printer is not offline'.

 

Also, when going through the process of uninstalling everything I can't remove the printer from the 'printers and scanners list'.

 

Thanks in advance for your help.

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