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‎04-16-2021 09:49 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 10 (64-bit)

My HP Color LaserJet Pro MFP M281cdw started going into a restart loop a few weeks ago.  It will start up, go to an initializing screen, look like it has started up for ~30 seconds and then it will get a '79 Service Error' and then restart and do it all over again.

 

My printer is tied wirelessly to an Orbi mesh network which hangs off of an xfinity modem/router.

I took the following steps:
- turn off the printer
- turn off the modem/router and main orbi router (I have 3 other orbi satellites)
- wait 30 seconds
- start up the printer
- once the window shows up where I can change things, I went into Setup->Network Setup->Network Services
- I select IPv6 and click 'off'
- turn off the printer
- wait 30 seconds
- restart the modem/router and orbi router
- wait for them to become responsive
- restart the printer

...however...

The printer simply resumes it's cycle of failures.

What is the most reliable way to resolve this?  Do I need to disable wireless networking altogether as well in order to help make sure it doesn't end up confused somehow?

Thanks for any pointers!

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