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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-17-2021 10:27 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 11.0 Big Sur

I am unable to Scan over WiFi direct from my Officejet Pro 8620 Front Panel to my MacBook Pro. Although I can Scan and Print over WiFi from my MacBook Pro to my Officejet Pro 8620 without any problem. I used to be able to do so on my old iMac, but now when I select the Scan to Computer option on my Officejet Pro 8620 Front Panel Screen, it gives me the following message: "Mac OSX:HP Scan Software is required for this feature. If installed, open HP Utility. Under Scan Settings, select Scan"

The only HP Applications I have are HP Smart and HP Easy Scan, neither of which offer me the option of the above facility. Can anyone please help me?

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