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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎04-17-2021 12:20 PM

HP Recommended
Product: HP Notebook 17-by0054cl
Operating System: Microsoft Windows 10 (32-bit)

My Notebook shows me the message “Boot device not found. Hard disk (3F0)” and won’t boot up.

I have tested the hard drive via F2 Hard Drive Quick Test and the C: drive passes.

 

I have also looked at the Optane memory via F2 (BIOS Setup) > System Configuration > UEFI Device Configuration > Intel (R) Rapid Storage Technology, and see the message “Incomplete Optane Volume”. When I go into the Incomplete Optane Volume menu, I then see the message “Incomplete Volume Member Disks, SATA 0.0 Toshiba MQ04ABF100 88U8P3PWT, 931.5 GB”

 

I have opened up the case, unplugged and plugged in the 16 GB Optane chip, and rebooted.  This did not resolve the issue. 

I am provided with the option to “Reset to Non-Optane” which seems reasonable to me. Personally, I don’t need the Optane. I just want to use my PC. However, I am reluctant to select this option without first getting some guidance.

 

Any suggestions on how I might resolve this issue?

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