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‎04-18-2021 02:55 PM

HP Recommended
Product: HP Pavillion laptop
Operating System: Microsoft Windows 10 (64-bit)

HP has set to automatically update. Today, it tried to get the following update:

HP Firmware pack (intel processors) , soft paq # sp113079, Version F.12 (version A, March 26, 2021 dated), but it failed miserably each time my computer tried to restart to finish the update. I believe it's a BIOS update and it just won't update.

I reached to tech support chat, but after one hour the tech rep simply repeated exact same steps and said I must send my PC to them for a repair. He thought something is wrong with motherboard. But I had a feeling he just didn't know why my PC wouldn't update.

Does anyone here knows what is wrong and why I get "failed to update" error on this particular update?

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