• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-21-2021 06:19 PM

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

I seem to be experiencing very high ping on my new HP Envy laptop. This severely impacts certain workloads such as gaming. When compared to other devices on the network, the ping can be up to 4 times higher on the HP laptop. For example, 12-15ms on other devices becomes 40-65ms on HP and 60-70ms becomes 100-150ms (and sometimes can spike even higher). The network speeds are perfectly fine (consistently 250Mbps+ on all devices).

 

I've tried updating all the drivers and running all the built-in hardware and diagnostic checks but have continued to experience this issue. Any suggestions are appreciated.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.