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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Have a user who recently reported scanning stopped working from her computer via HP Smart.  She tries to initiate scan but receives indication on computer that "Scanner Not Found".  Downloaded to her pc the HP Print/Scan Doctor utility and that works just fine to do a scan.  Just won't work to use HP Smart.  I've also installed HP Smart on my computer and get the same results although I can use the web UI to get into the printer just fine.  Also, when I use HP Scan Doctor on my computer I can get it to scan.  So the problem seems to be that this 

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