• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-18-2021 12:52 PM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 5540, and it is telling me to go to hp.com. It gives me no other instructions, but to go there, and of course I do not know what to do when I get there. The printer will not work, it just refers me to the website. I think that maybe the credit card I used for HP Instant Ink is out of date, and perhaps this is why the printer wonk work, the payment for the ink has stopped. However, when I go to sign into my instant ink account I get the below image. I have tried 3 browsers that all work perfectly for other website, and my wifi is strong. I can find no way around this, the virtual assistant is no good and I cannot get that to connect me to a real representative. My next step is to bin the printer and buy another, which and I would rather not create more waste. Can anyone please help.   

sleoread_0-1621363829159.png

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.