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‎05-29-2021 02:54 PM - edited ‎05-29-2021 02:56 PM

HP Recommended
Product: HP Deskjet Ink advantage 2515

Dear Community,

 

I have been struggling with my MFD printer for the last 2 days. Every time I am switching on my printer, It is showing me a page icon (along with the orange ALERT icon) which it seems is related to my scanner. And since then, I have not been able to use my scanner (have not tried using ONLY the printer though). Occasionally, in addition to the small paper icon it is also giving me the 'E' icon as showing me empty ink levels indicator (whereas my cartridges are not empty). When I am long pressing the power and cancel button, it goes back to showing only the small paper icon. (images attached for reference)

 

I have tried resetting the printer by multiple and simultaneous button press, have plugged and unplugged the device numerous times but all in vain. I am now contemplating to submit my printer to a HP service center in my country. BUT my apprehension is that there might be some cache/temporary memory files saved on the device which the tech team can get access to which I want to avoid at all cost.

 

I have 2 queries -

1. Can I reset my printer back to normal functioning at home?

2. Is any sort of data stored back into this particular MFD device during its use which can be accessed by technicians during service? and how to erase it?

 

Hoping to get my printer back to life. Thanks in advance!

IMG_1161.JPGIMG_1163.JPG

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