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‎05-31-2021 04:07 PM - edited ‎06-01-2021 10:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

We recently purchase a number of laserjet m404dn/dw models. We have had two issues with these printers:

  1. The setup for the WSD driver is causing erratic issues with our ERP software being able to find the printer
    1. fixed by setting to an ip address or virtual usb port.
  2.  The current firmware MOGAMIXXXN002.2014A.00 bugs out the printer when sending bulk pages to be printed out. Prints out garbled text and blank pages.
    1. Older firmware it function fine. We have an older m404dn with MOGAMIXXXN002.2002B.00 that can print out multiple pages without any issues.

This is the conclusion we have  from testing, resetting, and reinstalling drivers. We are at our wits end with these printers and looking for a firmware downgrade option or a firmware fix if possible. We haven't ruled out a driver issue, as we are not programmers just IT people. We be grateful for any other possible solutions that are suggested. Thanks.

 

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