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‎06-01-2021 02:41 PM

HP Recommended
Product: HP Office Jet Pro 8720
Operating System: macOS 11.0 Big Sur

I purchased a new iMac with the Apple M1 chip, and my HP Office Jet Pro 8720 no longer works.  I checked and there was no software installed so I went to HP which in turn gave me a link to ‘Install HP Smart’ which took me to Apple App Store HP Smart for Desktop.  I downloaded that and it shows as ‘open’ – I know that because I have been sent back multiple times.  I have run the HP Network Configuration Page and all is good on that report.  From what diagnostics I have gotten it says that it needs software downloaded.  So since the HP Smart for Desktop is not loading the needed software I am looking for a different source.

 

Thanks,

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