• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-02-2021 09:11 AM

HP Recommended
Product: HP Pavilion Gaming Desktop TG01-2170m PC

I purchased HP Pavilion Gaming Desktop TG01-2170m PC yesterday. As soon as I clicked purchase, I noticed that option was no longer clicked to switch from two 8 GB DDR4-3200 SDRAM (2 x 4 GB) to 16 GB DDR4-3200 SDRAM (2 x 8 GB) like I thought I had. I immediately contacted customer support and was told I would be unable to make any changes even though the computer won't even be shipping out until June 30th. So I asked to cancel the order and the customer service rep just kept saying, "I really want you to have this pc and there is no way to guarantee a cancellation". It was under an hour. Customer service did nothing to help. All I wanted to do was pay the difference to get the two 8 gigs gigs of ram instead of the two 4 gig rams for a pc that had just been purchased within the last hour. If a company can't make subtle changes or let you cancel a purchase literally right after an order has been placed, then the that is terrible customer service and not a company I would ever recommend dealing with.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.