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Microsoft Windows 10 (64-bit)

Purchased a new Envy 6052e last week.  Installed on one hp laptop running windows 10 with no problem.  Tried installing on my other HP laptop and keep getting Driver unavailable.  Had HP support on the line but they couldn't figure it out and now they won't even call me back when they said they would.  Can anyone help?

Thanks,

cdp757

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