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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎06-15-2021 04:07 AM

HP Recommended
Product: HP Officejet 8620
Operating System: Microsoft Windows 10 (64-bit)

Hi have a HP Officejet Pro 8620 and it's current firmware is FDP1CN2022AR and the latest on the HP website is OJ8620_1910A.  When I run the downloaded OJ8620_1910A.exe it successfully detects the printer but I am unable to select the checkbox and the Update button remain disabled, because the Status is Not Applicable.

 

Can someone please provide an explanation as to why I'm not able to carry out this update?

 

Is there a means to force the firmware update to bypass the checks so that I can get the OJ8620_1910A version on the printer?

 

The reason for wanting to update the firmware is that HP tech support informed me that it is the reason why I'm now unable to connect to HP Web Services, making Instant Ink useless.

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