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‎06-23-2021 09:44 AM

HP Recommended
Product: Example: Pavilion 6530EliteBook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I have just got an EliteBook 840 G5 for my son, running win 10 Pro.

The computer would appear to have a fingerprint scanner, yet there are no biometric setting in Device Manager, and Windows Hello is unable to find the scanner either.

I have tried various things, such as altering settings in the Group Permissions, all to no avail.

I have tried downloading all the available updates for Win 10, again, no luck.

 

Could somebody please help? My son has Tourette's and as a consequence struggles to control his frustration when things don't work as expected. He already smashed one laptop, I don't want this to be another!

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