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Common problems for Connectivity Issues
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‎06-29-2021 02:04 PM

HP Recommended
Product: HP Officejet 5740
Operating System: Microsoft Windows 10 (64-bit)

Hello.  This has been a great printer for six years now.  I'm having my first issue with it.  Everything works except I can't scan documents.  I receive a (The printer could not connect to web services .  The Server might be busy or temporarily unavailable.  Try again later) message.  I have unplugged the device.  I logged in on HP's website using the URL for Embedded Web Server, and my printer is showing to be online and that everything is fine.  Is this a fixable issue?  Does HP have periods where the network stays down for prolonged periods of time?  This started two days ago, and customer service will not help unless I pay them $20 over the phone.  Can I set up a manual address and use another server like Google maybe?

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