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‎07-01-2021 02:06 PM

HP Recommended
Product: HP Envy All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy printer & and HP Envy All-in-One PC. They worked together without issue for years. A few months ago, maybe half a year ago, the printer decided to stop printing out double-sided. I spent 1hr on hold with HP tech support, then two hours troubleshooting with the guy. No luck. What we found out was that the driver won't install. The 4520 Envy driver will find the printer, I'll select it, but it'll fail to install every time. I'm unable to find a solution. We tried installing two older drivers--4510 and 4500. I don't remember exactly, but I think neither of them could even locate the printer.

 

Especially weird that two products with the same name would be suddenly incompatible with each other. I'm assuming a driver update a few months back made this PC incompatible.

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