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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-08-2021 01:59 PM

HP Recommended
Product: HP Envy 7643
Operating System: Microsoft Windows 10 (64-bit)

Have been using HP Smart with this printer for a number of years.  Today I tried to scan using the document feeder and could not get a usable image.  Thought it was a HP Smart problem so I uninstalled and reinstalled HP Smart.  Got the same results.  I then tried to scan by placing the document on the scanner glass and everything worked fine.  I am guessing my document feeder has gone bad.  Am I correct?

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